Citizen Satisfaction Survey

Citizen Satisfaction Survey

The Town would like to thank everyone who participated in the Citizen Satisfaction Survey. Over 400 full and part-time residents were interviewed in early to mid-July to determine their satisfaction with the services we deliver, how our staff are delivering those services, their priorities for spending and their plans for the future. 

Citizen Satisfaction Survey Results

Key facts from the Citizen Satisfaction Survey Results:

  • 87% of residents were either satisfied or very satisfied with the services offered by the Town
  • The most highly rated services within the Town were the library (98%), fire and emergency services (96%), walking trails (95%), police services (93%) and parks and green space maintenance at 92%. There were three services rated at 90%; facility booking, election/voting and online services.
  • Lower rated services were building permits, inspection services for new construction and renovation at 60% and general road condition and maintenance at 67%. 
  • With all our results rated at over 60% and our satisfaction rating at 87%, the Town of The Blue Mountains rates very  highly compared with similar municipalities. 
  • To raise resident satisfaction the focus should be; public consultations/municipal processes, building permits/inspection services for new construction and renos; general road conditions and maintenance. 
  • 71% of our residents scored the staff who provided services as a 4/5 or 5/5. Our strengths were courteousness (80%) and respect (77%).
  • Overall satisfaction with municipal staff was high with 72% of residents rating staff services as a 4/5 or 5/5. 
  • Top spending priorities for residents were investing in infrastructure replacement (48%), high speed internet (47%) and 44% on cycling infrastructure tied with waterfront acquisition for public use and developing a clear vision for the "look and feel" of the Highway 26 corridor.
  • 46% of our full and part-time residents have lived here longer than 20 years, with a further 28% having lived here for more than 10 years. 
  • 60% of part-time residents envisioned becoming full-time residents at some point with 28% believing this would happen in the next five years. 

Town Council is now considering these results in the context of the overall strategic plan currently under development. 

You may view the Forum Research presentation of the results here: Citizen Satisfaction Survey Presentation


Citizen Satisfaction Survey Background

The Town of The Blue Mountains has hired Forum Research to conduct a Citizen Satisfaction Survey on behalf of the Town. We want to know if you are satisfied with the services you receive, how well we are delivering customer service, and whether you believe you receive value for your tax dollars.

This will be important to both our strategic planning process and our ongoing continuous improvement efforts. 

In early July, Forum Research will begin calling a random sample 400 full and part-time residents of the Town. 

This is a legitimate survey and we hope you will "Take The Call" and participate. 

The only demographic information you will be asked for is your age category to ensure that we hear from every age group. We will NOT be asking for your name, salary or other personal information. 

The caller will begin the survey by identifying themselves as follows:

Hello, my name is ____________ and I am calling from Forum Research on behalf of the Town of The Blue Mountains. We are conducting a Citizen Satisfaction Survey that will provide the Council and staff with important resident feedback. Please be assured we are not calling to sell or solicit anything and your answers will be kept strictly confidential.

Please take the time to have your say!

Citizen Satisfaction Survey


Economic Development Coordinator

Communication and Economic Development Coordinator
519-599-3131 x282


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