The Town is committed to a consistent and transparent process to respond to complaints received from members of the public regarding Town programs, facilities, services, staff, and operational procedures.
A complaint is an expression of dissatisfaction about the action or lack of action taken, operations, facilities or the service by the Town, or by a person or body acting on behalf of the Town.
A Request for Service is a request made to the Town for a specific service, or to notify the Town that a scheduled service was not provided on time. Examples include:
To send an opinion, comment or expression of interest in a Town program or service, contact General Information.
To send an expression of approval for a Town service, staff member, program, product, or process, contact the Town's Chief Administrative Officer.
The Town has established an internal procedure to ensure that all complaints are investigated using a consistent and uniform process. To submit a complaint, contact the Clerks Office.
To submit a formal complaint to the Town, you will be asked to provide the following information:
All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act.
The Municipal Act, 2001 authorizes municipalities to establish codes of conduct for Members of Council and Local Boards. The Code of Conduct sets minimum standards for the behaviour of Council Members in carrying out their functions.
The Code of Conduct is developed to assist Council to:
The Town has also established a Protocol Policy for Complaints Related to Council Members and Local Boards.
Written complaints may be directed to the Town's Integrity Commissioner:
For additional information, please contact the Clerks Office.
Chief Administrative Officer