Online Services

To register on the Town's Online Services Portal, enter your email address and a secure password (minimum 8 characters required). You will need to enter the password twice when registering to confirm it is correct. Select the 'Next Step' button and answer the remaining questions; don't forget to fill in the "I am not a robot" field at the end.

Once online registration is complete, you will receive an email to the address you used to register. Click on the link within the email to validate your account. This will enable you to sign into the Online Services Portal to submit permits, service requests, or By-law cases.

If you do not receive the email to validate your account, please check the following items:

1. Be patient and wait a few minutes. Sometimes emails are delayed for reasons out of our control. You should receive your email within 15 minutes of registering.
2. Did you spell your email address correctly? 
3. Check your junk/spam folder. Sometimes messages end up in places we don't intend.
4. If you've tried the above suggestions and still don't have a confirmation email, please contact the Town and provide your email address in order to activate the account on your behalf. 

On the sign-in page, click the "Forgot Password" link. Enter your email address and click the "Reset Password" button. You will receive an automated email from the system containing a link that will allow you to reset your password. 

All of the permits, service requests and By-law cases that you have previously submitted can be viewed in the online portal by signing in and clicking the "My Items" link. 

Permits, service requests and By-law cases are listed in separate sections.

• To see all of your items, click on the "Expand All" link. 
• To see all your By-law cases, click on the arrow beside "My Bylaw Enforcement Complaints". 
• To see all your service requests, click on the arrow beside "My Service Requests".
• To see all your inspections, click on the arrow beside "My Upcoming Inspections".

By clicking on any of the above items the system will display its current status.

You can upload documents and photos that have the following extensions when you create a new permit, service request or By-law case:

• .DOC (Word)
• .DOCX (Word)
• .XLS (Excel)
• .XLSX (Excel)
• .PDF (Adobe Acrobat)
• .JPG (photo or image)
• .PNG (photo or image)
• .TIF (photo or image),

Documents with other extensions are not supported. Documents and photos must not exceed 50MB in size.

If you would like to upload more documents or photos to your existing permit, service request or By-law case, sign in to the online portal, click on "My Items", find the item and click on it. Scroll down to the "Upload Additional Documents" section. Click the "Browse..." button and select the file you wish to upload. Fill in the short description field and click "Upload Document". 

• Permits, Applications & Licences
• Building Permits
• By-law Enforcement

If you would like to request an inspection for your existing permit, sign in to the web portal, click on "My Items", open "My Permit Applications" and find the permit. If the permit has an inspection waiting to be completed, you will see a "Request Inspection" button - click on it and select the inspection you would like to schedule and click on "Next Step". Fill in the date, time and notes fields. Make sure to fill in the "I am not a robot" field at the bottom and click on "Next Step". 

The inspector for your permit will receive a message indicating your request. Check back later in "My Items" under "My Upcoming Inspections" to see when the inspection has been scheduled for. 

If you don't see a "Request Inspection" button under your permit in "My Items", please call  519-599-3131 ext. 296.