The Town uses two separate systems to process online requests 24/7. These are the Online Services Portal, and the Virtual Town Hall. Each system requires users to login/create a separate account. Please review the information and the options below.
On this page:
1. Service Requests, By-law Enforcement, Permits and Licences
2. Utility Billing and Property Taxes
3. Resident Parking Passes
4. Additional Online Services
5. Frequently Asked Questions
Submit a By-law Enforcement Complaint
- Users can submit a By-law Enforcement Complaint or Concern easily through our online portal.
Service Requests, Permits and Licences
- Submit Service Requests regarding road maintenance, sidewalks, signs, trails, trees, parks, water and wastewater.
- Apply for various permits and licences, check the status of an application, and book an inspection.
New Users
If you are a new user, please register. After registering, you can log in at any time by clicking the sign-in link. Anonymous submissions are not permitted.
Utility Billing and Property Taxes
- View account information and sign up for e-billing for property taxes and utility bills.
New Users
Please have your customer ID from a tax or utility bill and your name exactly as it appears on the bill handy when you login.
Resident Parking Pass
- Register your vehicle(s) for free parking at all Town-owned paid parking locations.
- Residents can also visit Town Hall to register their vehicles.
- Vehicle registration and proof of residency are required.
Non-resident Parking Pass
Residents in neighbouring municipalities (Municipality of Meaford, Municipality of Grey Highlands, Clearview Township and Town of Collingwood) can purchase a parking pass for $100.00 + HST.