Water Services

Water Use Restrictions

Stage 1 Water Use Restrictions are in effect as of June 1, 2022.

  • Residents may water between the hours of 7:00 a.m. and 9:00 a.m., and 7:00 p.m. and 9:00 p.m.
  • Properties with odd-numbered addresses can water on odd-numbered calendar days
  • Properties with even-numbered addresses can water on even-numbered calendar days

The Town is responsible for delivering municipal water to connected properties. To verify if municipal water services are available at your property, please contact the Water & Wastewater Division.

Emergency Contact Information

  • Water Emergency: 226-665-0707

Water Treatment & Distribution

The Thornbury Water Treatment Plant (WTP) is owned and operated by the Town. The Thornbury WTP is classified as a large municipal residential system and supplies potable drinking water to all connected properties. The plant was constructed in 1977 and became operational in 1978. Over the years, many improvements and enhancements such as the installation of microfiltration membrane units have been added to ensure that the treatment plant remains efficient and effective.

In addition to the Thornbury WTP, supplemental water supply is received from the Town of Collingwood through the Mountain Road Booster Station.

The water distribution system consists of approximately 120 kilometres of water main ranging in size up to 400 millimetres. Water main materials consist of PVC, ductile iron, cast iron, asbestos cement and high-density polyethylene.

The Town completes regular water main maintenance and replacement programs to ensure that infrastructure maintenance is maintained.

General Information

Frequently Asked Questions