Accountability & Customer Service

The Town of The Blue Mountains is committed to upholding Customer Service standards and best practices while fostering two-way engagement with members of the public built on the foundation of government transparency, honesty, and trust. Through the 2020-2024 Corporate Strategic Plan, Council and Town Staff together commit to Excellence, Integrity, Accountability, Inclusivity, and Stewardship in its governance and decision-making.


Customer Service, Complaints & Compliments

The Town is committed to a consistent and transparent process to respond to complaints from members of the public.

More Information


The Town is committed to building an inclusive community and providing an accessible environment for all.

Accessibility Information

Accessible Parking Space
Pen laying on notepad

Freedom of Information

The Municipal Freedom of Information and Protection of Privacy Act provides the right to access records held by the Town. The right to access records is subject to limited and specific exemptions.

Freedom of Information

Integrity Commissioner

An Integrity Commissioner is an independent and impartial position that reports directly to municipal council and whose powers and duties are set out in the Municipal Act, 2001.

Commissioner Information

Scales of Justice
Council Chambers

Code of Conduct for Members of Council

The Code of Conduct sets minimum standards for the behaviour of Council members in carrying out their functions.

Code of Conduct Information

Mission, Vision & Values

The 2020-2024 Corporate Strategic Plan outlines the Town's vision, mission, values and pillars of sustainability. 

Mission Information

Georgian Bay in the summer with the Escarpment in the background