General Contact Information
Address: 32 Mill Street, Thornbury, ON N0H 2P0
Mailing Address: 32 Mill Street, PO Box 310, Thornbury, ON N0H 2P0
Email: General Inquiries & Customer Service
Phone: (519) 599-3131
Toll-Free: (888) 258-6867
Fax: (519) 599-7723
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.
Emergency Contact Information
For water emergencies, please call (226) 665-0707.
For wastewater emergencies, please call (705) 446-5041.
Please be advised. In accordance with the Town's Fees & Charges By-law, the property owner will be billed if it's found that issues associated with a water or wastewater emergency service call are located on private property.
For roads and by-law enforcement issues, please call (519) 599-3131.
The above number is available 24/7 and will connect you to the emergency contact lines.
Report an Issue / Municipal Service Requests
Municipal service requests can be submitted for a variety of Town services including roads, sidewalks, signs, trails, trees, parks, water, wastewater, taxes and finance.
Staff and Council Contact Information
If you would like to contact a Staff Member or a Member of Council, please visit the pages below.